Customer Relationship Associate

Customer Relationship Associate – Remote (Night Shift)

Company: BrightCHAMPS
Location: Remote (Hiring Office: Imphal)
Experience: 0–2 Years
Openings: 30
Job Type: Full-Time, Permanent
Industry: EdTech / E-Learning
Shift: Night (10:00 PM – 7:00 AM), 6 Days a Week

About BrightCHAMPS

BrightCHAMPS is a global edtech platform offering live learning programs for children aged 6 to 16. The company focuses on next-gen skills like Coding, Financial Literacy, Communication, and Robotics, serving learners in 30+ countries and 12+ languages. With a $650 million valuation and over $63 million in funding, BrightCHAMPS is shaping the future of education.

Role Overview

As a Customer Relationship Associate, you’ll engage with potential learners and their families to guide them through the demo class experience and help them enroll in our learning programs.

Key Responsibilities as Customer Relationship Associate

• Client Communication: Make outbound calls to prospective customers and receive inbound queries regarding demo classes.

• Relationship Building: Build positive connections with leads, answer questions, and guide them through the enrollment journey.

• Scheduling: Coordinate and schedule demo sessions as per the customer’s availability.

• Record-Keeping: Maintain detailed records of conversations, feedback, and next steps using a CRM tool.

• Team Collaboration: Work closely with the sales and marketing teams to improve customer experience and conversion strategies.

Skills & Qualifications

• Strong spoken and written English skills.

• Good interpersonal and communication abilities.

• Ability to multitask in a dynamic work environment.

• Familiarity with CRM software and basic tech proficiency.

• A graduate degree in any discipline.

Perks

• Laptop and internet reimbursement.

• Work from home flexibility.

• Opportunity to work with a fast-growing global brand.

This job is perfect for you if you’re searching for

• BrightCHAMPS work from home customer service jobs

• Remote Customer Relationship Associate jobs for freshers

• Work from home jobs in EdTech companies

• Night shift jobs in sales and customer engagement

• Remote sales support and CRM roles in India

Important Note

BrightCHAMPS conducts all hiring directly. Kindly avoid sharing personal details with unverified contacts.

Top 5 Interview Questions & Model Answers

1. Tell me about yourself.

Answer: I’m a recent graduate with strong communication and people skills. During my studies, I participated in multiple group projects and volunteered in public-speaking events, which helped me become confident while interacting with others. I’m passionate about EdTech and believe BrightCHAMPS’ mission aligns perfectly with my interest in empowering young learners.

2. How would you handle a customer who is unsure about booking a demo class?

Answer: First, I would listen patiently to understand their hesitation. Then, I’d highlight the value of our demo sessions—how they help parents and students explore our platform risk-free. I’d share a success story or key benefits and offer flexible scheduling to make the experience comfortable.

3. Describe a time you had to multitask or work under pressure.

Answer: In my internship, I had to manage customer queries through both email and phone while updating CRM records. I stayed organized using priority lists and calendar reminders, which helped me handle multiple tasks efficiently without missing deadlines.

4. How familiar are you with CRM tools?

Answer: I’ve used basic CRM systems during my internship. I’m comfortable updating records, tagging leads, and tracking communication history. I’m also a quick learner and confident in picking up any new CRM tool your team uses.

5. Why should we hire you for this role?

Answer: I have a strong commitment to customer service and excellent communication skills. I’m tech-savvy, adaptable, and eager to learn. My goal is to contribute to BrightCHAMPS by helping more students and families explore our learning platform confidently.

5 Frequently Asked Questions (FAQs)

1. Is this a work from home (WFH) position?

Yes, the role is fully remote. You can work from the comfort of your home with a stable internet connection.

2. What are the working hours and shift timings?

This is a night shift role, with working hours from 10:00 PM to 7:00 AM IST, six days a week with one rotational off.

3. Will I receive training before starting the job?

Yes, BrightCHAMPS offers onboarding and product training to help you understand the platform, tools, and processes.

4. Is prior sales experience required?

No. While experience in telesales or customer service is a bonus, freshers with good communication skills are also welcome to apply.

5. Are there any equipment or internet requirements?

Yes. A laptop/desktop and stable internet connection are required. The company offers laptop & internet reimbursement as part of your perks.