When I first came across this opportunity at Teleperformance (TP), what stood out to me was how structured yet beginner-friendly the role is. If you are someone who is looking for a legitimate work-from-home job, wants to start or grow a career in customer support, and is comfortable working night shifts, this role can be a solid stepping stone.
Teleperformance is a well-known global BPO organization, and this opening is for one of their premium international clients. The role focuses on providing customer and technical support while working completely from home. What I personally like about this job is that they clearly mention everything upfront — system requirements, shift details, salary, and expectations — so there are no hidden surprises later.
About the Role
As a Customer Support Executive / Associate, your main responsibility will be to help customers by resolving their queries. This is a blended process, which means you may handle customers through calls, chats, or other support channels depending on business needs. The queries are mostly technical or service-related, and proper training and assessments are provided before you start handling live customers.
The job is 100% Work From Home, but the hiring office is based in Mumbai. Since it’s a premium client, professionalism, communication clarity, and discipline are extremely important in this role.
Work Schedule & Environment
This role follows a night shift schedule, with 6 working days and 1 rotational week off. One important thing to keep in mind is that casual leaves are not allowed during the first three months, so applicants should apply only if they can commit fully during the initial period.
Because it’s a remote role, Teleperformance expects you to have a quiet, professional home setup with uninterrupted power and high-speed internet. This ensures smooth communication with customers and team leaders.
System & Technical Requirements (Mandatory)
Before applying, make sure you already have the required setup, as the company does not provide systems for this role:
- Laptop/Desktop with Core i3 (7th Gen or above)
- Minimum 8GB RAM
- Working Camera (Mandatory)
- Internet Speed: Minimum 50 Mbps
- USB Headset with Noise Cancellation
- Inverter / UPS (Mandatory for power backup)
These requirements are strictly checked during the hiring and onboarding process.
Skills & Eligibility
From my understanding, Teleperformance is open to freshers as well as experienced candidates, which makes this job suitable for beginners too.
You should apply if you have:
- Excellent English and Hindi communication skills (spoken, reading, and writing)
- Typing speed of at least 30 WPM with 90% accuracy
- Basic computer knowledge
- Willingness to work night shifts and follow process guidelines
Education is flexible:
- Both UG and Graduates can apply
- Candidates from ICSE / CBSE boards and backgrounds like BA, BBA, BBM are preferred, but not mandatory
Experienced candidates must have minimum 6 months of experience with valid documents.
Salary & Joining Details
- Based on your Interview
- Employment Type: Full-time, Permanent
- Date of Joining: 9th January 2026
This role also gives you exposure to international clients, which can significantly improve your communication skills and future career growth in the BPO industry.
Interview Process
The hiring process is quite structured and usually includes:
- HR Interview
- Assessment
- Operations Round
- Final Assessment
Clearing communication and basic aptitude assessments is key here.
Why This Role Makes Sense
From a career point of view, this job is ideal if:
- You want real WFH experience
- You are starting your career in BPO / Customer Support
- You want to build communication and technical support skills
- You’re looking for a stable, well-known company
Teleperformance has a global presence, and experience here adds real value to your resume.
How to Apply
Interested candidates can directly share their updated CV at:
📧 rituparna.das1@teleperformancedibs.com
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Frequently Asked Questions (FAQs)
1. Is this job really work from home?
Yes, this is a completely WFH role, but you must have your own system, internet, and power backup.
2. Can freshers apply for this role?
Yes, freshers are welcome. Training and assessments are provided before live work begins.
3. Are night shifts mandatory?
Yes, this role follows a night shift schedule with rotational weekly offs.
4. Will Teleperformance provide a laptop or system?
No, you must use your own system with the specified configurations.5. Is there career growth in this role?
Yes, many employees move to senior support, QA, or team lead roles with consistent performance.