Amazon Customer Support Executive – (Work From Home)

Company: Amazon
Role: Amazon Customer Support Executive
Location: Remote / Work From Home (Applicants must be based in Delhi/NCR)
Employment Type: Full-Time, Temporary/Contractual

About Amazon

From humble beginnings as an online bookstore in 1994 to becoming one of the world’s largest e-commerce and technology companies, Amazon has continuously redefined the customer experience. Operating across multiple industries including retail, cloud computing (AWS), entertainment, publishing, and artificial intelligence, Amazon’s mission remains clear — to be Earth’s most customer-centric company.

With a strong global presence and a deep-rooted local footprint in India, Amazon operates offices and fulfillment centers in cities like Hyderabad, Bengaluru, Chennai, Mumbai, Delhi, and Pune. The company thrives on innovation, operational excellence, and long-term thinking. At the heart of its success lies its talented workforce, empowered to think big, experiment boldly, and take ownership of their work.

Joining Amazon means being part of a culture that values customer obsession, innovation, operational efficiency, and continuous learning — a culture often described as “Day 1,” where every day is a fresh opportunity to innovate and deliver exceptional service.

About the Role

As a Customer Support Executive at Amazon, you will be the voice of the company for customers across the globe. Your role is pivotal in ensuring that every customer interaction reflects Amazon’s commitment to outstanding service. Whether it’s answering questions, solving problems, or guiding customers through processes, you will be responsible for creating positive, memorable experiences that strengthen Amazon’s reputation as the most customer-centric company in the world.

This position is remote (work from home), giving you the flexibility to work from the comfort of your home while staying connected to one of the most dynamic teams in the business. However, since this role serves international customers, you must be comfortable working in night shifts and adapting to flexible schedules.

Key Responsibilities as Amazon Customer Support Executive

In this role, you will be expected to:

1. Deliver Outstanding Customer Service

   • Respond to customer inquiries via voice calls in a professional, friendly, and efficient manner.

   • Listen actively to understand customer needs and provide accurate, helpful solutions.

   • Maintain a customer-first approach in every interaction.

2. Problem-Solving & Issue Resolution

   • Investigate and resolve customer concerns effectively and promptly.

   • Use available tools and resources to identify the root cause of issues and implement solutions.

   • Ensure that all escalated cases are followed up on and resolved within defined timelines.

3. Communication Excellence

   • Demonstrate exceptional spoken English skills to handle international voice processes.

   • Convey information clearly, confidently, and empathetically to customers from different cultural backgrounds.

4. Collaboration & Teamwork

   • Work closely with team leaders, quality analysts, and other support teams to improve processes and enhance the customer experience.

   • Share feedback and suggestions to help improve workflows and service delivery.

5. Adaptability & Flexibility

   • Adjust to dynamic business requirements, including changes in shift schedules and weekly offs.

   • Remain calm and solution-focused in high-pressure situations.

6. Adherence to Policies & Procedures

   • Follow Amazon’s operational guidelines, service level agreements (SLAs), and quality standards.

   • Ensure all customer interactions comply with data protection and confidentiality regulations.

Who Can Apply

This role is ideal for candidates who:

• Reside in Delhi/NCR (mandatory requirement).

• Have completed 10+2 or higher education. Graduates and postgraduates are welcome to apply.

• Are freshers eager to start their careers or experienced professionals in customer service/BPO.

• Possess excellent spoken English communication skills.

• Are willing and able to work in night shifts with flexible weekly offs.

Preferred Skills & Attributes

While not mandatory, having the following will give you an advantage:

• Prior experience in BPO, international voice process, or customer service.

• Strong interpersonal and problem-solving skills.

• Ability to manage time effectively and prioritize tasks.

• Familiarity with basic computer systems, email, and internet navigation.

• A positive attitude, patience, and resilience when dealing with challenging situations.

Work Environment & Tools

As this is a work-from-home role, you will need:

• A quiet and dedicated workspace to handle customer calls without interruptions.

• A reliable internet connection to maintain seamless communication with customers and the Amazon support team.

• The ability to adapt to Amazon’s virtual work systems, tools, and platforms.

Career Growth & Development

Working at Amazon isn’t just a job — it’s a stepping stone to long-term career success. Here’s why:

• Learning Opportunities: Amazon provides extensive training to help you master the tools, processes, and customer service techniques required for the role.

• Skill Enhancement: You will develop communication, problem-solving, and interpersonal skills that are highly valued in the global job market.

• Career Advancement: High performers often progress to leadership, quality, or training roles within Amazon.

• Networking: You will connect with a diverse team of professionals, mentors, and leaders from around the world.

Why Join Amazon?

• Global Brand Recognition: Work for one of the most respected and innovative companies in the world.

• Customer-Centric Culture: Be part of a company that puts customers at the heart of every decision.

• Innovation-Driven Environment: Contribute to processes and services that are continuously evolving.

• Work-Life Balance: Enjoy the flexibility of working from home while maintaining professional growth.

Virtual Career Day Event

This role is part of Amazon’s Virtual Career Day, an exciting hiring initiative aimed at onboarding passionate and talented individuals.

• Event Dates: 11th to 13th August

• Mode: Online (virtual interviews and assessments)

• Process: Eligible candidates must complete the registration and assessment process as per event guidelines.

Amazon’s Commitment to Diversity & Inclusion

Amazon is an Equal Opportunity Employer. The company celebrates diversity and is committed to building an inclusive environment where employees can thrive regardless of gender, ethnicity, disability, or background. Every team member is encouraged to bring their unique perspectives and ideas to the table.

Application Process

1. Register for the Virtual Career Day event.

2. Complete the online assessment within the given timeline.

3. Attend the virtual interview upon qualification.

4. Onboard and begin your Amazon journey.

FAQs

Q1. What does a Customer Support Associate (Work From Home) do?
A Customer Support Associate handles customer queries, provides solutions over calls, and ensures customer satisfaction while working remotely from home.

Q2. Do I need prior experience for this role?
Freshers and experienced candidates are welcome, but strong communication skills in English are essential.

Q3. What is the work schedule?
The role follows a 5-day workweek with 2 rotational weekly offs.

Q4. What equipment do I need to work from home?
You will need a Windows 10 or above (original), Intel i5 or higher processor, and at least 8 GB RAM for smooth operations.

Q5. Is training provided?
Yes, Tech Mahindra provides structured onboarding and training to help you succeed in the role.

Q6. What growth opportunities are available?
You can grow into senior customer service roles, team leadership, or quality assurance positions based on performance and skills.

Q7. Is this a permanent role or a contractual position?
This is a full-time, permanent role with long-term growth potential.

Apply Here