Virtual Receptionist

Virtual Receptionist – Work From Home | US Shift

Company: Eoxs
Location: Remote (Hiring from Delhi/NCR)
Experience: 1–5 Years
Employment Type: Full-Time, Permanent
Shift: Night (US Shift)
Preferred Candidates: Women

Job Summary

Eoxs is hiring a Virtual Receptionist to serve as the first point of contact for patients in a remote environment. This role is ideal for individuals who are highly organized, have excellent communication skills, and are comfortable working night shifts aligned with US business hours.

Key Responsibilities as Virtual Receptionist

• Answer incoming calls and professionally greet patients and visitors.

• Schedule and manage appointments using online calendar tools.

• Maintain and update patient records with confidentiality in EMR systems.

• Respond to patient queries and provide information about clinic services.

• Handle billing, payments, and insurance documentation accurately.

• Perform general administrative tasks such as data entry, scanning, and filing.

• Ensure efficient communication between patients and medical staff.

• Support marketing efforts when required.

Qualifications

• Graduate in any discipline; certification in Office Management is an advantage.

• 1–5 years of experience in reception, virtual assistant, or customer service roles.

• Prior experience in healthcare or wellness domains is preferred.

• Proficiency in Microsoft Office and basic EMR or CRM software.

• Strong interpersonal, time management, and multitasking skills.

• Ability to work independently and professionally under pressure.

Benefits

• Competitive salary package.

• Remote work flexibility with a supportive work culture.

• Growth opportunities within the company.

• Exposure to international healthcare and wellness operations.

Interview Questions and Model Answers

1. Tell us about your experience in customer service or receptionist roles.

Answer: I have worked as a receptionist in a healthcare setting for two years, managing appointments, handling patient queries, and maintaining records. I’m comfortable with both face-to-face and virtual communication.

2. How do you prioritize tasks during high call volumes?

Answer: I stay calm and focus on urgency. I answer time-sensitive calls first, flag critical requests in the CRM, and use checklists to ensure nothing is missed.

3. Are you comfortable working night shifts remotely?

Answer: Yes, I have previous experience working in US shifts and am well-adjusted to a night schedule with strong time management and a dedicated workspace.

4. What would you do if a patient becomes frustrated or upset on a call?

Answer: I would stay calm, listen actively, acknowledge their concern, and offer a clear solution or escalate to a supervisor when necessary.

5. How do you handle confidential information?

Answer: I strictly follow HIPAA and company protocols to ensure patient records and conversations remain private and secure.

Frequently Asked Questions

1. Is this a fully remote position?

Yes, it is a 100% work-from-home role with night shift hours.

2. What are the shift timings?

You will work in the US shift: 10:00 PM to 7:00 AM IST, 5–6 days a week.

3. Do I need healthcare experience?

Preferred but not mandatory. Candidates with customer service experience and good communication skills are encouraged to apply.

4. Is equipment provided?

You must have a laptop and stable internet. Reimbursement policies can be discussed during onboarding.

5. Will training be provided?

Yes, onboarding and process training will be provided by the company.